FAQs

What does "clip option" mean?

 This photo represents the "SQUEEZE on the left" option, when looking at your Bownut. Photo taken by Ashlen of shop-Catherine-Mason.com

What is Bownuts Cafe's return and exchange policy?

Unfortunately due to the nature of these items, we cannot accept any returns unless there is a defect on an item. If you are unhappy with the items received please make sure to contact me within 2 days(48 hours) of receipt, after which your eligibility for refund will expire. If granted, refund will be at item price only (minus shipping) will be given once the package is received.

I reserve the right to decline any exchange or refund. 

Bownuts Cafe is not responsible for lost or stollen packages. If you would like insurance, please add the shipping option with insurance.

We are not responsible for returned packages due to incorrect Paypal address. Shipping labels are printed directly from Paypal, so please make sure your address is correct. Buyer is responsible for additional shipping costs if the item(s) must be resent due to incorrect address.

 

Do you accept orders placed outside of the US?

YES! Please check that the items you would like are not prohibited for shipment to your country: http://pe.usps.gov/text/Imm/immctry.htm

Customs fees/duty taxes/VAT (Value Added Tax) are the buyer's responsibility.

Please note that the UK has specifically been more strict about collecting VAT since the Olympics, and they state you "will have to pay import VAT on goods with a value that exceeds £15". See that on the UK customs site here:

Tax on goods ordered from or bought abroad
www.hmrc.gov.uk/customs/post/buying.htm

 

May I request a custom dessert / color combo?

Of course! Email me at BownutsCafe@gmail.com with "Custom Dessert" as the subject and I will get back to you as soon as possible with some ideas.  

Custom design fees are to apply.

 

How long will my order take?

The current processing time is 3-4 weeks to allow for proper baking time, unless otherwise stated. Each Bownut is homemade to order. If you need your order by a certain date, please make sure to order ahead of time and leave event date in special instructions section at the bottom of checkout. 

 

Can I combine shipping with another order?

Sorry, at this time I will not be able to combine shipping, all orders are made in the order that it is placed. If you have a concern please contact me as soon as possible.

 

Can I purchase tracking or insurance?

Bownuts Cafe includes tracking for all orders placed within the U.S. If you would like to purchase insurance, please do so by choosing the proper shipping profile.

International buyers, please email me to discuss the best options for your location.

 

What are Choking Hazard Warnings?

Bownuts that could become a choking hazard will come with a warning that looks like this: 

 

Some Bownuts include small charms that may be pulled off with enough force. I do my best to keep your children safe, using E6000 craft glue, please monitor your children. 

 

Additional information

Bownuts Cafe is not responsible for lost or stolen packages. 
Please make sure to double check your shipping address.

If you would like insurance, please add the shipping option with insurance. 

We are not responsible for returned packages due to incorrect Paypal address. Shipping labels are printed directly from Paypal, so please make sure your address is correct. Buyer is responsible for additional shipping costs if the item(s) must be resent due to incorrect address.

Again, Bownuts Cafe is not responsible for lost or stolen packages.